1. Information we collect
When you contact Kamla Electrodes through this website, we may collect the information you voluntarily provide, including your name, company name, phone number, email address, city/state, product requirement, enquiry type, quantity, delivery location and message details.
We may also receive basic technical information such as browser type, device information and website usage patterns through hosting, analytics or security tools if such tools are enabled.
2. How we use information
We use submitted information to respond to enquiries, prepare quotations, review dealer applications, provide product or technical support, coordinate dispatch or documentation, and maintain business communication records.
3. Sharing of information
Kamla Electrodes does not sell website enquiry information. Information may be shared internally with relevant commercial, technical, dispatch, dealer-support or management personnel. Where required for fulfilment, we may share limited details with authorised dealers, logistics partners, service providers or compliance advisors.
4. Forms, WhatsApp and third-party services
Website forms may use third-party form processing services to deliver enquiry emails. WhatsApp buttons open a pre-filled message for the user to review and send. Google Maps / Google Business Profile links may open Google services, which are governed by Google’s own policies.
5. Data retention
Business enquiry information may be retained for follow-up, accounting, compliance, warranty, dealer evaluation, supply-history and customer-relationship purposes for as long as reasonably required.
6. Data accuracy and user choices
If you want to correct, update or request deletion of information shared through the website, contact Kamla Electrodes through the official contact details listed on this site. Certain business records may need to be retained where legally, commercially or operationally required.
7. Security
We use reasonable administrative and technical measures to protect enquiry information. However, no website, email or internet-based communication method can be guaranteed to be fully secure.
8. Updates to this policy
This policy may be updated from time to time to reflect changes in website features, business processes, technology, legal requirements or communication channels.