Effective date: 10 July 2026
1. Information we collect
When you contact Kamla Electrodes, we may collect information you voluntarily provide, including your name, company or firm name, phone number, email address, GSTIN, location, product or brand requirement, electrode size, quantity, buying timeline, delivery preference and message details.
Where enabled by the hosting platform, analytics or security services may also process basic technical information such as browser type, device type, referring page, approximate location and website interaction data.
2. How we use information
Submitted information is used to respond to enquiries, prepare quotations, review distributorship applications, provide technical or product-document support, coordinate production and dispatch communication, maintain business records and improve website service.
3. Email routing and masked domain addresses
The public website uses domain-based email addresses such as contact@kamlaelectrodes.com. These addresses may forward messages to authorised internal mailboxes. The public address remains the official contact route even where the underlying receiving mailbox is hosted by a third-party email provider.
4. Sharing of information
Kamla Electrodes does not sell website enquiry information. Information may be shared internally with relevant management, commercial, technical, production, dispatch or dealer-support personnel. Where required to respond or fulfil a request, limited information may be shared with authorised dealers, transport providers, form processors, email providers, professional advisors or compliance service providers.
5. Forms, WhatsApp and third-party services
Website forms may use a third-party form-processing service to deliver enquiry messages. WhatsApp buttons open a message for the user to review and send. Google Maps, Google Business Profile, hosted images and other linked services operate under their own privacy terms.
6. Data retention
Business enquiry information may be retained for quotation follow-up, accounting, tax, compliance, supply history, warranty, distributorship evaluation, customer relationship management and dispute resolution for as long as reasonably or legally required.
7. Accuracy, correction and deletion requests
To correct or update information, or to request deletion of information submitted through the website, contact Kamla Electrodes through the official email address below. Certain records may need to be retained where required for tax, accounting, contractual, compliance or legitimate business purposes.
8. Security
Reasonable administrative and technical measures are used to protect enquiry information. No internet, email or messaging system can be guaranteed to be completely secure, so users should avoid sending unnecessary sensitive personal information.
9. Children’s information
This website is intended for business and industrial enquiries and is not directed toward children. Kamla Electrodes does not knowingly seek personal information from children through the website.
10. Policy updates
This policy may be updated to reflect changes in website features, business processes, technology, communication channels or applicable requirements. The effective date will be revised when material changes are made.